
20 October 2010
Who Wants To Get Together And Shoot Some Brown People This Weekend?

13 October 2010
How Multiplayer Sometimes Does More Harm Than Good

06 October 2010
What Happens In The Studio Doesn't Always Stay In The Studio
16 September 2010
The Proper Way to Pan Halo: Reach

07 September 2010
Why Boss Fights Sort of Stink These Days

03 September 2010
1-900-HOW-2-WIN

In a medium that moves only a couple miles per hour shy of the speed of light, many aspects of gaming are constantly being cast aside and left behind. One such aspect is the old if-you're-stuck-dial-this-number tip line.
Back in the '90s, before the Internet roamed the earth, you were basically shit out of luck if you found yourself at an impasse while gaming. Your options were to 1) hope the subsequent issue of Electronic Gaming Monthly addressed your particular impasse (sometimes it did; sometimes it didn't), or 2) dial a phone number for a dollars-per-minute charge and speak with a gaming expert who could talk you through your problem.
I'm not the most skilled gamer on Earth. I think of myself as persistent more than anything else. I don't give up on a game easily, especially if I've spent $60 on it. But even I have my limits. Back then, after a few nights of back-to-back-to-back frustration, I'd usually reach for the phone.
I hated these moments. Dialing the 900 number was an admission of defeat. "I can't do this. This game has gotten the better of me." Etc.
It also felt shameful somehow. I called a few sex lines in college. You know, just to see what they were like. Usually I got some woman who was slurring her words from an obvious vodka drunk, asking me if I was "mama's dirty boy."
I was speaking with a woman named Peaches once when she asked me if I had my "pecker out." There is nothing remotely alluring about the word "pecker." I hung up on Peaches and then moped around the rest of the night in my apartment, feeling ashamed of myself, and ashamed of the credit card charges I'd accrued just to listen to a strange woman slur the word "pecker."
I felt a similar kind of shame when dialing the game-expert hotlines. I'd start pressing the numbers and think: "Am I really going to go through with this?" And then another voice inside my head would say: "Yes, you are going to go through with this because you can't afford to waste one more night of your terrible life searching for the seven Cuccos for that one lady in Kakariko Village."
All the bigger companies -- Nintendo, Capcom, Konami -- had hotline numbers at the time. But the only one I called regularly was the Nintendo hotline. Zelda games were the bane of my existence. There always seemed to be something I needed but couldn't find, or something that I'd found but couldn't figure out how to use. I basically spent the bulk of Ocarina of Time just walking around and playing my ocarina every couple of feet in the hopes that something magical might happen. Sometimes something magical happened. Most of the time, nothing happened.
I've been a gamer all my life, but I've struggled with feeling OK about my love of games. I love them now, unapologetically, but when I was younger I desperately wanted to think of myself as a Serious Person. I brooded a lot in coffee shops. I read "The Iliad" in public. Gaming was not something a Serious Person would do. It's nearly impossible to brood while gaming. Go ahead, try it. See? Impossible.
That said, because of all the years I had wasted on brooding and trying to read very large books that I didn't enjoy, I was well into my 20s when I dialed the Nintendo hotline most frequently, making me without a doubt the oldest regular caller to the Nintendo hotline.
Here is how it worked: The phone would ring a few times. I imagined a phone ringing in a giant castle. The symbolism of calling Nintendo was not lost on me. Nintendo was this amorphous fantasy place in my mind. It was like Santa's workshop, only it was real. The fact that I was doing something so tangible as calling Nintendo was an exciting act. It was almost as exciting as calling 1-900-U-GETOFF1.
A jolly pre-recorded voice would say, "Kids! Be sure you've got your parents' permission before we connect you with one of our Nintendo Game Counselors!" My face would always get hot with shame when I heard this.
I'd wait on hold for a few seconds, listening to some semi-obscure Nintendo tune playing in the background, like the theme music from World 4 in Super Mario Bros. 3. As far as I was concerned, this was the greatest on-hold music that I'd ever heard.
Eventually, a very chipper person would come on the line. "Thank you for calling Nintendo! I'm Greg, your game counselor. What can I help you with today?"
I was teaching literature classes at Syracuse University at the time. I tried to raise my voice an octave or two, trying not to sound too old and creepy on the phone. "Hi Greg! I'm having trouble finding the seventh Cucco for the lady in Kakariko Village. Can you help me?"
At this point Greg would ask me a series of questions. (I will make up some questions here for conversation's sake; do not email me about there not being a "Horn of Triumph" in Ocarina. Please. Thank you.) "Do you have the Ocarina of Woe? What about the Boomerang of Fate? And the Moon Medallion? And the Gravity Boots? What about the Horn of Triumph?" (Yes. Yes. No. Yes. No.)
This was usually the point in the call when I would hear the whooshing sound of my Serious Person rushing past me on its way to throwing itself out my apartment window, down to its certain death in the street below.
I had no idea where Greg was getting these answers from. At the time, I imagined him sitting in front of a wall of televisions. Row 2, TV 4 would have Ocarina cued up on it. I imagined him playing five or six games simultaneously. Now I realize he was probably sitting in front of a row of loose-leaf binders. He pulled out the Ocarina binder, flipped to Kakariko Village, then relayed the information to me.
Still, I romanticized Greg's job to an absurd extreme. Here was a man who knew things. Here was a man with answers. Here was a man who was earning a paycheck for being good at videogames. I imagined him sitting in the Nintendo Castle Cafeteria and eating his lunch, and joking with Shigeru Miyamoto about the fact that THEY WERE SERVING MUSHROOMS AGAIN. (Oh no, not again! Ha, ha, ha, ha, ha, ha.)
I probably dialed the Nintendo number a dozen times over the years. Each time I spoke with someone with a name like Greg, or Tom, or Mike or Gary. They all sounded like the same person to me. One time I got a Tina. By the end of the call I was basically ready to ask her to marry me. Tina and I discussed the nuances of Super Metroid together. I am telling you, this was far more erotic for me than anything that I ever got from the 1-900 sex-talk numbers. And Tina didn't slur her words, and didn't pause after every other sentence to take a pull from her Smirnoff wine cooler. Tina was friendly and smart and very helpful. And she was a girl who could talk about games. Back in the '90s, there weren't many of them around.
During one of the final times that I called the Nintendo number, before I got into the habit of visiting GameFAQs.com, I tried to strike up a more personal conversation with Greg. (Or maybe it was Mike. Or maybe Gary.)
"You know, I've always wanted a job in videogames," I confided in GregMikeGary. I lowered my voice, and nervously looked over my shoulder, expecting Serious Person to creep up behind me and bludgeon me with a frying pan. This was, I knew, the ultimate betrayal of Serious Person.
I wanted GregMikeGary to tell me the secret. At that time in the industry, it still felt very much like a secret. Was there a password? A special handshake? A giant, golden key that I needed to find, like the one you use in Ocarina to open the last door in the dungeon? I was desperate. I sat in my tiny apartment on Genesee Street. Snow was falling outside my kitchen window. I listened as if the universe was about to reveal its greatest mysteries to me.
"Nintendo is a great place to work and everyone is really friendly here!" GregMikeGary said, to my great disappointment. Then he asked if there was anything else he could help me with. I considered asking him what Tina was like in real life. But then I made my peace with the fact that no mysteries were going to be revealed here. The mystery of the game industry was going to remain a mystery to me, at least for a few more years. I hung up the phone.
01 September 2010
Fan Expo, Cats, and Me

22 August 2010
This Post Contains Adult Language and Adult Activities

I went downstairs to look for something to eat. The girl in Guest Services informed me that the hotel's restaurant was closed at the moment. "Is there anything close by?" I asked.
"Applebees," she said. A pink barrette pinned her hair behind her left ear. "Across the street." I peered through the glass doors. There, in the distance, through the drizzle, I could see the neon Applebees sign.
Between me and the Applebees stood six lanes of traffic. People in Florida always drive like maniacs. I noticed that there was no concrete oasis in the middle of the road. I'd surely be killed out there.
Lightning flashed. Rain came down harder. It was only four o'clock in the afternoon, but already the parking lot lights were on.
I went back to my room and decided to take a nap while waiting for the hotel restaurant to open for dinner. Not feeling especially sleepy, I turned on the television. And, naturally, this led me to peruse the hotel's selection of adult channels.
It's truly amazing the amount of pornography that hotels have now. Twenty years ago, people had to drive to creepy ADULT WORLD-type places to watch a scratchy film loop inside a dark, not to mention beyond unsanitary, bleach-soaked booth to get a little titillation. Now, press two or three buttons on your hotel room's remote, and boom, you've got hardcore.
I scrolled through the countless pages, noting the abundance of titles that featured the word "secretary" in them. Secretary Nights. Secret Secretary Sex. Sexy Secretaries: Unleashed. Secretary Hardcore Hotties. Asian Secretary Sluts of the Orient. Honey, I Banged My Secretary!
I settled on a movie called The Best Of Secret Secretary Sex. When in doubt, always go with a "best of." That's my motto. Or, rather, one of my many mottos. I hit the big green ORDER button on the remote. A warning appeared on the television: ONCE YOU PROCEED BEYOND THIS POINT YOUR ROOM WILL BE CHARGED WITH THE MOVIE AND THERE ARE ABSOLUTELY NO REFUNDS.
Thunder rumbled overhead. I hit the OK button, agreeing to spend the exorbitant price of $19.95 for a movie that was, at most, 70 minutes long. And of those 70 minutes, if history has taught me anything, I would most likely only need about four of them. Which, if you do the math, averages out to be about $5 per minute.
Music started coming out of the TV's speakers. Nothing gets men in the mood quite like the dulcet sounds of a Casio keyboard coupled with a braying saxophone. A picture appeared on screen, but it was all scrambled and blurry. I thought I saw part of a leg. Then a fish-net stocking. But then it vanished. "Mr. Johnson's office," a woman's voice said. "I'm sorry, he can't take your call right now. He's in meetings all morning. Call back later. Bye."
"Ms. Cox," a man's voice said. "Would you come into my office please?" A wristwatch. A phone. Another leg. Something was clearly wrong here. I got up and shuffled over to the TV. I peered at the back of the TV. I pressed a few of the buttons.
I sat on the end of the bed, fuming, still watching the $19.95 jarbled-up porno I'd just purchased. This is just great, I thought. Lightning flashed outside.
I spent about five minutes fuming, hoping the TV picture would miraculously clear up. Then I realized something: This porno, hell, the whole porno-ordering system, might have been broken for months, or even years. People would gladly take the $20 loss in the name of preserving their dignity. I mean, what kind of person would actually call the front desk to complain that their porno is not working properly?
"Guest services," a voice said. It was the girl with the pink barrette.
"Hi," I said, suddenly feeling nervous. "I just ordered a movie? Here, in my room? And it's not working?"
Silence. Keystrokes on a keyboard. "What exactly is wrong with the movie, Mr. Jones?" the woman asked.
"It's jarbled," I said.
"It's what?"
"It's jarbled up. I can't see what's going on. On the screen. There's no picture. I mean, there's a picture, but it's scrambled."
More keystrokes. Silence. I imagined the words THE BEST OF SECRET SECRETARY SEX appearing on her monitor in big, flashing letters. "Well," she said. "Everything looks fine down here. Why don't you cancel out of that particular movie. And then reorder it. If you're still having problems, let us know."
I thanked her and hung up.
Cancel button. Back out to the main menu. Back into the porno menu. The Best Of Secret Secretary Sex. ORDER. Warning. Music. Dialogue.
"Guest services."
"Hi. I just called a minute ago."
"Jarbled picture?"
"That's me. Jarbled picture. I reordered my movie, as you suggested, and it's still jarbled."
Silence. Keystrokes. More silence. A sigh. Did I just hear some degree of judgment in that sigh? Because it sounded judgmental to me... "At this point, Mr. Jones," she said, "all we can do is send up a technician."
She waited. I was sure that she was sure I'd decline. That I'd cut my losses here. That I'd hang onto whatever tiny shred of dignity I had left.
I thought of the hundreds, maybe thousands, of horny travelers and horny business men who had tried to watch The Best Of Secret Secretary Sex and had gotten duped by this jarbled porno. The fucking buck stops here, I thought.
"Are you sure?" she asked.
I looked at the screen. The hem of a skirt. An ankle. A Rolodex. Something hair-covered that could have been a man's armpit or a crotch. "Oh yeah. I'm sure. Send him."
About 45 minutes later there was a polite tap on the door. "Maintenance!" a voice shouted.
I opened the door. A bald black man with a massive keyring on his belt carried a toolbox into the room. He set it down on the bed. "I'm in room 237 now, over," he said into a walkie-talkie. "What's the problem?"
I pointed at the TV. A wrist. A necklace. A woman's mouth. The back of a hand. "I've got sound, but no picture," I said.
The man put his hands on his hips. He furrowed his brow. "Hmm," he said. "Quit out of this movie. Go to another one. Let's see if you get the same problem. Could just be a bad movie in the system."
I fumbled with the remote. I felt awkward having this stranger in my space. I wished I'd picked up a little, put some of my personal things away. Stray sections from USA Today were scattered around the toilet. My suitcase was on the bed, opened, my Hanes on display.
Cancel button. Main menu. Porno menu. I started aimlessly scrolling through the titles. Secretary Ass Fest. My Secretary Loves Cock. Cocked-Up Secretaries From Barcelona. I could hear the man breathing through his nose. Inhale. Exhale. Inhale. Rain pounded against the room's air conditioning unit.
I thought: Do I just pick anything? Or, do I pick something that I want to actually watch? I scrolled through the list, faster and faster, picking up speed. Finally, as if reading my mind, the man sighed then said, "Just pick something. Anything. It doesn't matter. We just need to see if it's the one movie, or if it's all the movies."
I landed on something called Secretaries In Da Hood. The WARNING screen came up.
"Now hit the 'OK' button," the man said.
I did.
Sound came from the TV. And then, miraculously, a picture appeared. A light-skinned black girl was on her knees fellating a man with a penis the size of a six-dollar hoagie. The Sheraton maintenance man and I stood there together, watching the TV screen.
"Well," the man finally said, "it sure looks like it's working now." He grabbed his toolbox. Then he said something unintelligible into his walkie-talkie. He headed towards the door.
"So I guess that other one was a bad movie?" I said.
"I guess so," he said.
"You know, it could have been out of order for a long time," I said. I thought of all those business men before me. My brothers! I'm making a stand for you!
"It could have been," the man said. "Who knows, really."
He stopped in the doorway. He looked back at the TV. "Look, don't worry about the movie," the man said. "I'll tell them downstairs to take it off your bill."
I thanked him, then shut the door.
I stood in the room's entryway, listening hard, my ears straining for the slightest sound. I could hear the hum of the hotel around me. The cooling systems. The vents. The inner workings. The elevators going up and down.
I was listening for something beyond the hotel's machinery, listening for something human. A judgmental snicker maybe, or even a chorus of judgmental snickers. Or maybe a bark of laughter as the maintenance man told his maintenance buddies about the call he'd just responded to. I stood there, listening as hard as I've ever listened.
Then I thought, Man, what do I fucking care. Fuck Orlando. Fuck Florida. Fuck these people.
I drew the blinds and enjoyed four utterly delightful minutes of a fine piece of cinema known as Secretaries In Da Hood.
19 August 2010
Ah-oogah Ah-oogah: Old Time Cars Coming Through, Sonny!

17 August 2010
Spiders: The Bane of my Gaming Existence

11 August 2010
My Mom Comes Out of her Gaming Closet
